The primary care patient experience survey is designed to find out what patients’ experience in primary care in New Zealand is like and how their overall care is managed between their general practice, diagnostic services, specialists, and/or hospital staff. Patient feedback is voluntary and anonymous. The survey is conducted nationally every three months.
The results are presented in an interactive format. Survey results are captured for individual general practices, but for this report card results are grouped according to the district health board (DHB) where the practice is physically located. Survey responses are reported in four domains of patient experience: Communication, Coordination, Partnership, Physical and emotional needs. Survey results are intended for comparison of DHB results with national averages. They are not intended for comparison between DHBs. There are currently no plans to publicly publish practice-level survey results and only Primarly Health Organizations will be able to see their practices’ results.
Owner: Health Quality & Safety Commission New Zealand (Government agency)