A new peer reviewed study is the first to be conducted among patients in different regions of Saudi Arabia to determine patient satisfaction with emergency healthcare services using the Arabic version of the Echelle de Qualité des Soins en Hospitalisation (EQS-H). The cross-sectional study was conducted among 2,997 patients admitted to the ED in different hospitals in different regions of Saudi Arabia. The study was based on a self-reported questionnaire validated to assess the satisfaction of patients with ED healthcare services called EQS-H. Moderate satisfaction levels were reported in both the clarity of information domain and relationship with staff domain among patients admitted to EDs in different regions of Saudi Arabia, with better results in the central region. Researchers also observed that among the patients, the most common factors associated with their poor satisfaction were the low clarity of side effects of the medication, the extent of participation in decision-making, and the clarity of safety procedures that must be followed upon discharge. This study showed that improving the communication between hospital staff and patients would increase the overall satisfaction of the patients and their outcomes.
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- Almass A, Aljohani H M, Alhaqbani R M, et al. (December 01, 2022) Patient Satisfaction With Quality of Care at the Kingdom of Saudi Arabia. Cureus 14(12): e32102. doi:10.7759/cureus.32102