The second annual Blue Shield of California/Harris Poll, known as Vital Signs, found that when it comes to the health care they have received, the vast majority of adults in California (86%) rate the quality of care as good — an increase from last year’s findings (80%). Nearly three in five respondents (59%) said they have an easy time accessing health care, with 30% of overall respondents saying they had a “very” easy time.
The survey was conducted online in the United States by The Harris Poll on behalf of Blue Shield of California between February 9 and 21, 2022, among 1,009 residents of California age 18+. The poll includes a broad swath of Californians – privately insured, uninsured, MediCal recipients, self-insured and more. It is not a survey of Blue Shield members but of the general public in California.
A vast majority of adults in California (86%) rate the quality of care as good; an increase from last year’s poll (80%). Fewer Black Californians, 12%, said the health care they receive is poor compared to last year, when 28% felt that way.
The number of people who said they, or someone in their family, delayed medical treatment for something other than COVID-19 fell to 36% from 40% a year ago. Additionally, 36% said they used telehealth for the first time during the pandemic, about the same as 2021.