Healthgrades announced the recipients of the Healthgrades 2022 Outstanding Patient Experience Award. For this annual analysis, Healthgrades evaluated 3,173 hospitals and this year’s awards recognize 399 hospitals, representing the top 15% across the nation, that prioritize and excel in providing a best-in-class experience for their patients.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perceptions of their care in the hospital, with topics including:
- Overall rating
- Recommendation to family and friends
- Communication with doctors
- Communication with nurses
- Responsiveness of hospital staff
- Communication about medicines
- Noise levels in patient rooms
- Discharge information
- Care transition
The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.