Through a Request for Information, AHRQ invites comments to inform the development of a potential Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey to assess patient experience in inpatient mental healthcare settings. Specifically, AHRQ seeks comments by July 1 on methodologically sound survey and data collection approaches and any unique considerations or concerns associated with the collection and use of these data.
CAHPS® surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and databases, and provides technical assistance to users.
AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey, the CAHPS Home and Community Based-Services Survey, or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations.