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Patient Experience in Canadian Hospitals 2022

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The Canadian Institute for Health Information (CIHI) released a new report, for the first time, on how Canadians feel about the care they received at the hospital. For the report CIHI surveyed care at 260 hospitals across the country, asking patients about their experiences with communication, decision-making, and understanding of treatment.

The report explores key findings from CIHI’s patient-reported experience measures (PREMs) in Canadian acute care hospitals for 2017–2018 to 2020–2021. The survey results provide feedback on a few specific experiences patients had during their hospital stay: communication with nurses, communication with doctors, involvement in decision-making and treatment options, information and understanding when leaving the hospital, and overall hospital experience. Looking at patient experience results alongside other information, like health measures and demographics, can help us better understand hospital visits and whether patients’ needs are being met.

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