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Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed

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Scores on AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey were effective in identifying clinicians who would benefit from one-on-one shadow coaching to improve interactions with patients in a large, urban federally qualified health center. The results of this AHRQ-funded research, published in Quality Management in Health Care, found that CAHPS® Clinician and Group Survey scores successfully identified where improvement is needed, but were not always informative enough to instruct clinicians on how to improve interactions with patients. Study authors indicated that patient experience data should be supplemented with explicit, tangible and actionable recommendations for clinicians to modify and improve their interactions with patients. The CAHPS® program advances scientific understanding of patients’ experience with healthcare; CAHPS’® Clinician and Groups Survey focuses on patients’ experiences with clinicians and staff in primary and specialty care settings.

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