The Beryl Institute and Ipsos released findings from the eighth PX Pulse, a quarterly tracking survey to track current perspectives on patient experience in healthcare across the United States. This report continues to track the impact of COVID-19, revealing consumer perspectives on such topics as comfort in returning to seek care, issues influencing their decision-making, visitation policies and experiences with healthcare incivility.
Key findings include:
- Quality of healthcare hit a low point with just 45% of respondents rating quality of healthcare as good or very good, down 11 points from last quarter.
- Affordability and costs continue to be the most important healthcare issues to consumers. Having affordable insurance options, out-of-pocket costs and cost of health insurance premiums were the top 3 issues of importance to respondents.
- Consumers believe that some level of visitation and care partner presence should be allowed in hospitals, as they see care partners very important during a healthcare encounter.
- Consumers see benefits and insurance coverage as the biggest drivers of decision-making in where to receive care.
- 53% of U.S. consumers agree and 14% strongly agree (over two-thirds) that incivility is an issue in healthcare today.
- Consumer Perspectives on Patient Experience in the U.S. The Beryl Institute – Ipsos PX Pulse