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Latest PX Pulse Survey Finds Fewer People Rate Quality of Their Healthcare as Good

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The Beryl Institute and Ipsos released findings from the eighth PX Pulse, a quarterly tracking survey to track current perspectives on patient experience in healthcare across the United States. This report continues to track the impact of COVID-19, revealing consumer perspectives on such topics as comfort in returning to seek care, issues influencing their decision-making, visitation policies and experiences with healthcare incivility.

Key findings include:

  • Quality of healthcare hit a low point with just 45% of respondents rating quality of healthcare as good or very good, down 11 points from last quarter.
  • Affordability and costs continue to be the most important healthcare issues to consumers. Having affordable insurance options, out-of-pocket costs and cost of health insurance premiums were the top 3 issues of importance to respondents.
  • Consumers believe that some level of visitation and care partner presence should be allowed in hospitals, as they see care partners very important during a healthcare encounter.
  • Consumers see benefits and insurance coverage as the biggest drivers of decision-making in where to receive care.
  • 53% of U.S. consumers agree and 14% strongly agree (over two-thirds) that incivility is an issue in healthcare today.

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