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Care Experiences of Older People in the Emergency Department in Ireland

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The National Care Experience Programme have published a paper on the ‘Care Experiences of Older People in the Emergency Department’ in the Journal of Patient Experience. The study explored the experiences of people aged 65+ in Irish Emergency Departments (ED), involving secondary analysis of quantitative and qualitative data from the 2019 National Inpatient Experience Survey (NIES). Experiences in the ED and overall hospital experiences were dichotomized as poor to fair or good to very good.

Patients aged 85+ years were more likely to report good to very good ED experiences. Poor experiences in the ED were associated with poorer overall hospital experiences. Long waiting times and unpleasant waiting conditions, including lack of communication, privacy, and personal care were important challenges encountered in the ED, with some older patients noting their preference for separate ED services.

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