USA News Today reports patient experience ratings are now published on Medicare Care Compare for VA Hospitals for the first time. Care Compare now allows veterans to compare patient perceptions of care at VA and non-VA hospitals based on industry-standard star ratings.
A USA TODAY review of ratings found half of VA hospitals with ratings on the site – 60 out of 121 – earned at least four out of five stars. The new patient experience ratings represent a shift at the Department of Veterans Affairs, which in the past relied on its own star ratings that didn’t include non-VA facilities. The agency scrapped those amid criticism in 2019.
VA officials say they are working to include more measures on Care Compare. They say they’re on track to ensure the site will feature overall star ratings for VA facilities by 2023. Patient experience is one component in the overall ratings, which also include quality measures such as death and infection rates.