Ambulatory service centers (ASCs) received higher reported patient satisfaction scores compared to hospital outpatient departments (HOPDs) and hospitals providing pediatric care, according to The Leapfrog Group’s latest Patient Experience Report, writes Patient Engagement HIT.
The Leapfrog group analyzed results from Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys to measure patient experience across hospitals and ASCs.
The CAHPS Hospital Survey (HCAHPS) is a standardized hospital survey, and results are collected and publicly reported by CMS. In addition, researchers analyzed the CAHPS Child Hospital Survey (Child HCAHPS) and the CAHPS Outpatient and Ambulatory Surgery Survey (OASCAHPS). The Child HCAHPS and OASCAHPS surveys are not publicly reported by CMS, so Leapfrog relied on data voluntarily reported by ASCs and hospitals providing pediatric care.