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NSW: Emergency Department Patient Survey 2019–20

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The Bureau of Health Information (BHI) has released survey results reflecting the experiences of almost 18,000 patients in 77 large New South Wales (NSW) emergency departments (EDs) in 2019–20. Results are available at hospital, local health district and statewide levels.

The 2019–20 survey period included the emergence of COVID-19 in NSW in early 2020 which resulted in significant changes in how services were delivered, including the establishment of dedicated testing clinics and increased use of personal protective equipment in hospitals. In 2020, there were also fewer attendances at NSW EDs.

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