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Private Health Insurance in Australia Consumer Satisfaction Survey

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New data from Roy Morgan shows satisfaction with private health insurance has increased in Australia. Overall, a total of 73.7% of Australians holding private health insurance were either ‘very satisfied’ or ‘fairly satisfied’ with their private health insurance provider in the latest ‘Customer Satisfaction: Private Health Insurance’ report.

The report is based on interviews with almost 25,000 policy-holders, and tracks rolling monthly averages up to December 2020. It shows that satisfaction across the funds as a whole was up by 0.5% from the previous month, November 2020, and up by 1.8% on a year earlier, December 2019.

Medicare, Australia’s universal health care scheme since 1984, covers all of the cost of public hospital services and some or all of the costs of other health services. Many Australians have private health insurance cover for some non-medical health services not covered by Medicare — such as dental, physiotherapy and optical services. Some people with private health insurance have either hospital cover or extras cover, and some people have both.

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