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Consumers Rank Commerical Health Insurance Companies on Satisfaction, Pricing

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Healthcare Dive writes of results of a national survey of current policy holders undertaken by Insure.com to identify how well health insurance companies care for their customers. A majority of current commercial health insurance customers reported being pleased with their coverage and planning to renew it for 2021, though major health plans varied widely in consumer satisfaction, according to the Insure.com survey of current policyholders released Wednesday. Consumers ranked integrated system Kaiser Permanente the best health insurance for 2021. After Kaiser, the top five companies were Blue Shield of California, Humana, Florida Blue and UnitedHealthcare. Top-performing plans were set apart by competitive pricing and a focus on customer service, Insure.com found, though they distinguish themselves in different arenas.

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