The Leapfrog Group released findings on employer perspectives regarding health plan effectiveness in achieving health care quality, safety and value. Conducted as a confidential online survey, a total of 174 employers nationwide participated, representing an estimated 4 million insured lives. Survey respondents were executives that administer and fund benefits for employees and dependents. Respondents cited their experience with health plans including Aetna, Cigna, UnitedHealthcare, as well as a range of BlueCross and BlueShield (BCBS) plans, including Anthem and more than a dozen state BCBS plans.
The survey prompted employers to identify which health plan(s) they partnered with, and rate those plans on the following four key issues: Responsiveness of the health plan to employer concerns; transparency in helping employers and employees choose the best providers; payment reform initiatives that incentivize excellence in the market; and, value strategies driven by health plans.
Among the plans reported in the survey, respondents gave Cigna the highest marks for its efforts towards driving for value. Respondents gave UnitedHealthcare the lowest ratings, with the most room for improvement in value, reducing costs and improving quality. Aetna led among plans for putting a focus on quality.
- Employer Survey on Health Plan Value: https://www.leapfroggroup.org/employers-purchasers/employer-survey-health-plan-value
- Related news release: https://www.leapfroggroup.org/news-events/employers-rank-cigna-highest-unitedhealthcare-lowest-driving-health-care-quality-new