A study published in JAMA Network Open found skilled nursing facilities (SNF) with the best rating on both a review website and Nursing Home Compare (NHC) had slightly lower rehospitalization rates than SNFs with the best rating on NHC alone.
The study sought to assess the association between rehospitalization rates and online ratings of SNFs; to compare the association of rehospitalization with ratings from a review website vs Medicare NHC ratings; and to identify specific topics consistently reported in reviews of SNFs with the highest vs lowest rehospitalization rates using natural language processing.
For the study, researchers included 1536 SNFs with online reviews on Yelp (a website that allows consumers to rate and review businesses and services, scored on a 1- to 5-star rating scale, with 1 star indicating the lowest rating and 5 stars indicating the highest rating) posted between January 1, 2014, and December 31, 2018. The combined data set included 1536 SNFs with 8548 online reviews, NHC ratings, and readmission rates.
Researched did note however there was marked variation in the volume of reviews, and many SNF characteristics were underrepresented. The authors suggest further refinement of the review process is warranted.
- Association of Online Consumer Reviews of Skilled Nursing Facilities With Patient Rehospitalization Rates. JAMA Network Open. May 14 2020.