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Study Finds Patient Satisfaction Scores More Dependent on Hospitality Factors Than on Medical Outcomes

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US News writes of findings from a new study, published recently in the journal Social Forces, that across U.S. hospitals, patient-satisfaction scores were more dependent on “hospitality” factors — like friendly nurses, quiet rooms and good food — than on hard measures of health care quality. These findings conflict with some past research that found high patient-satisfaction ratings do correlate with the quality of a hospital’s medical care. At hospitals with the lowest death rates, the study found, patient satisfaction tended to be higher, but only by a small amount, the study found. Instead, quiet, comfort and friendly staff were much stronger influences.

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