A new study found neither quality of care nor patient survival rates have a significant effect on patient satisfaction ratings, writes Becker’s Hospital Review. Researchers analyzed CMS data on patient satisfaction, death rates and care quality for more than 3,000 hospitals between 2007 and 2010. They found that patient satisfaction scores for hospitals with the highest death rates were only 2 percentage points lower than scores for at hospitals with the lowest death rates. The study was published in the journal Social Forces.
- Becker’s Hospital Review: https://www.beckershospitalreview.com/patient-experience/hospitality-trumps-care-quality-in-patient-surveys-study-finds.html
- Patients as Consumers in the Market for Medicine: The Halo Effect of Hospitality. Social Forces. 13 February 2020.