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2020 Patient Sentiment Report Releases, Providing Insight Into Patients Experience of Healthcare

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Healthgrades and Medical Group Management Association (MGMA) released the 2020 Patient Sentiment Report which provides insights into how patients experience healthcare.

Through an analysis of 8.4 million star reviews on, including 2.4 million written reviews, the Patient Sentiment Report includes findings that show what topics patients most often cite in positive reviews – comments on the doctor’s skill or care quality. From the patient’s perspective, this often translates into whether they had improvement in symptoms or underwent a procedure with a successful outcome. On the other hand, in negative reviews, patients mention the factors of wait time, visit time and office staff up to three times more often than they do in positive reviews.

Healthgrades’ Patient Sentiment Report illustrates how patients are experiencing their health care, inside and outside of the doctor’s office. The Patient Sentiment Report also for the first time compared how patient sentiment varies across different states. For example, New Jersey and Idaho doctors are among the most highly rated in the country, while providers in Maine and West Virginia receive lower ratings across multiple factors.

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