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2019 Patient Access Journey Report Cites Convenience, Patient Experience as Main Consumer Criteria for Provider Selection

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The majority of patients turn to independent online research to find a primary care provider, and many are increasingly looking to book appointments with those providers in the same way, according to a new Kyruus report, writes Becker’s Health IT & CIO Report.

The Patient Access Journey Report, which surveyed 1,000 healthcare consumers, found that convenience, speed of access and patient experience largely dictate how and where people seek healthcare.

Around 40 percent of respondents reported having looked for and ultimately switched to a different provider to get a sooner appointment. When asked what resources should be readily available on a hospital or health system’s website, consumers ranked patient reviews and the ability to search by accepted insurance plans as most important.

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