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Survey Finds Members Look to Health Plans for Information on Healthcare Prices

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In a recent health care consumer survey from HealthSparq, 967 health plan members were asked how they research health care prices, whether they understand their out-of-pocket estimates and if they trust the cost information received from their health plans.

Some of findings from the survey include:

  • People are looking to their health plans for cost information, both through the member portal and website and through health plan customer service by phone.
  • People want health care cost information, especially when it comes to out-of-pocket (OOP) costs.
  • Overall, members are happy with the cost information they are getting from their health plans.

Read more:

HealthSqarq: https://healthsparq.com/blog/new-research-consumers-share-opinions-on-health-care-price-and-propensity-to-shop/

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