Among patients who had a pre-planned visit to the hospital in the past year only 12% price shopped beforehand, and 97% of them were under the age of 65 according to a survey conducted by Waystar, a vendor of revenue-cycle management software, writes Healthcare Dive. The survey of 1,000 patients also found only 28% of respondents discussed costs with hospital staff before the visit or got an out-of-pocket estimate. Among the 88% who did not price shop, 38% did not know prices varied, 24% thought pricing was too complicated to understand and 23% did not know how to comparison shop.
- Healthcare Dive: https://www.healthcaredive.com/news/few-patients-price-shop-before-planned-hospital-visit-survey-finds/560344/
- Waystar Consumer Attitudes and Behavior White Paper: https://info.waystar.com/white-paper-consumer-attitudes-and-behavior.html