Patient satisfaction rates doubled and the rate of dissatisfaction dropped by as much as 59% when their doctors respond directly to the bad reviews they post online, writes Healthcare Dive. Patientpop, a practice management software company, surveyed 839 patients on their experiences with online reviews. Most (75%) have gone online to get information for choosing a doctor, and patients age 30-44 (86%) are the most active users in that category. The majority (65%) of that age group checks reviews and 40% said they post their own. Google was the most popular website for posting reviews among those surveyed, followed by the practice’s site, Yelp and Facebook. Most patients (52%) who said they wrote a negative review online said they were never been contacted by that practice to address their concerns.
- Healthcare Dive: https://www.healthcaredive.com/news/patient-satisfaction-doubles-when-docs-address-bad-reviews/552556/
- Patientpop – The patient perspective 2019: Online reputation survey: https://www.patientpop.com/blog/online-reputation-reviews/patient-perspective-online-reputation-survey-report/