The Health Quality Council of Alberta (HQCA) has released updated provincial primary healthcare patient experience survey information to their FOCUS on Primary Healthcare website. In addition to this provincial survey, the HQCA conducts patient experience surveys with individual clinics so that results can be reviewed by providers at a local level.
The survey measures added to FOCUS on Primary Healthcare are patient experience with: Family doctor’s listening; Family doctor’s explanation; Appointment length; Family doctor showing respect; Family doctor involving patient in care decisions; Care coordination; Family doctor availability; Family doctor overall. The data in the HQCA’s survey was collected via an email survey with Albertans from October 2018 to January 2019.
- HCQA News Release: https://hqca.ca/news/2019/03/hqca-adds-new-primary-care-patient-experience-info-to-focus-on-primary-healthcare-website/
- Focus on Primary Healthcare: https://focus.hqca.ca/primaryhealthcare/