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Addressing the Problems of Quality Measurement

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Quality of care has become a primary health care measurement to rate performance, determine reimbursements/incentives, and attract new patients. Yet, according to a recent NEJM Catalyst Insights Council survey on quality of care, today’s quality measurements present significant problems that can hinder the sharing of data, especially with patients.

What quality means, how we measure it, and patient involvement in quality measurement are the central themes of the second of three NEJM Catalyst Buzz Surveys focused on value in health care. Sponsored by University of Utah Health, the survey was conducted among the NEJM Catalyst Insights Council. Among other findings, the survey results show concern over what patients versus clinicians view as quality, and how to bring the patient voice to the table.

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