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Patients Experience of Primary Health Care in New Zealand Released

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Most patients feel their GP or practice nurse treats them with kindness, understanding and respect, results of a survey by the Health Quality & Safety Commission and Ministry of Health show.  The primary care patient experience survey, published for the first time down to district health board (DHB) level, looks at people’s experiences of primary care.

The survey looks at how patients’ overall care is managed between their general practice, diagnostic services, community pharmacy, specialists and hospital staff.  The results will be used by practices, primary health organisations (PHOs) and DHBs to improve quality of care and patient safety.

The survey runs for one week every three months. During this time selected patients receive invitations via text or email asking them to complete the survey within three weeks of their GP visit. A summary of results is presented in a dashboard on the Commission’s website.

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