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Patient Reviews Necessary for Measuring Health System’s Performance

An opinion piece by David Sandman, chief executive of the New York State Health Foundation, in The Washington Post talks of how Yelp reviews, despite their limitations, allow consumers to hold a mirror to the health-care system. And some health-care systems are responding to the Yelpification of health care by publicly posting patient-generated reviews of doctors and star ratings based on patient satisfaction surveys.  Sandman  says “expensive calculations to measure a doctor’s value will fall short unless patient voices are part of the equation”.

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