New research —”Medical Consultation Experience Questionnaire: Assessing Perceived Alliance and Experienced Confusion During Medical Consultations“— published in Psychological Assessment, a journal of the American Psychological Association, found existing scales for assessing patient satisfaction were highly problematic and not providing useful information, writes MedicalXpress. After conducting a series of studies to clarify problems with existing scales, researchers created a new tool to measure patient experience during consultations, and research findings suggest it works better than others. The new instrument—the Medical Consultation Experience Questionnaire (MCEQ)—measures two aspects of patient experience—”alliance” and “confusion.” Researchers stressed that it addresses the consultation, not treatment results. The study results support the validity of the new questionnaire in several important ways. It allows for measuring a wider range of patient experiences with more extensive and specific responses, making for better assessment of “alliance” and “confusion”—rather than merely identifying only the most dissatisfied or angry patients.
- Medical Consultation Experience Questionnaire: Assessing Perceived Alliance and Experienced Confusion During Medical Consultations. Psychological Assessment. June 2018.
- Surveys of patients about health care providers are likely of little use. MedicalXpress. July 16 2018