New research from Institute for Patient- and Family-Centered Care and HANYS Foundation shows that hospitals in the state of New York with Patient and Family Advisory Councils (PFACs) perform better not only on HCAHPS, but on CMS quality and safety metrics when compared with hospitals that do not have a PFAC.
- Strategically Advancing Patient and Family Advisory Councils in New York State Hospitals. Institute for Patient- and Family-Centered Care, NYS Health Foundation. June 2018. (PDF)