The UPMC orthopaedic service line began routine collection of patient-reported outcomes (PROs) from all patients seeking orthopaedic care in 2017. In a survey of patients who had seen a foot and ankle specialist, greater shares of patients who report that their physician discussed their PROs with them reported top-box scores for physician communication and shared decision-making from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey. There is a correlation between PROs and patient satisfaction; patients who reported that physicians were discussing their PRO responses during office visits reported significantly better ratings of physician communication and shared decision-making.
- Case Study: Better Physician Ratings from Discussing PROs with Patients. NEJM Catalyst. June 20 2018