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UK: Care Quality Commission Concerns over Quality of Online Primary Care Services

Computer Weekly writes: A report by the Care Quality Commission (CQC) on the quality of online primary care services has highlighted safe prescribing issues, variable information sharing and a lack of communication with patients’ NHS GPs. The healthcare watchdog inspected 35 online or app-based GP services between November 2016 and July 2017, and later re-inspected 16 of those to see if services had improved. The services were assessed against five areas looking at whether they are safe, caring, effective, responsive to people’s needs and well-led. Although the CQC found services had improved in those practices re-inspected, it reported continued concerns over the quality of services in some practices.

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