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Report Finds Good Yelp Reviews Predict Postive Outcomes at New York Hospitals

mobihealthnews writes: The Yelp for doctors that consumers have been waiting for might just be Yelp itself, according to a report from the Manhattan Institute. Researchers looked at a sample of 200-to-300 New York State hospitals, comparing their scores on Yelp with data on preventable readmissions and mortality from the New York Department of Health’s Statewide Planning and Research Cooperative System (SPARCS) database. They compared data from the same year as well as comparing current scores to the previous year’s reviews. The report findings suggest that Yelp ratings are useful and reliable, on their own, for comparing the quality, as measured by risk-adjusted, potentially preventable readmissions (PPR), of different hospitals.

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