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California's Office of the Patient Advocate Releases 2017-18 Health Care Quality Report Cards

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California’s Office of the Patient Advocate (OPA) released the 2017-18 edition of its Health Care Quality Report Cards, an online tool to help Californians make informed decisions when choosing a health plan. The Report Cards rate California’s ten largest Health Maintenance Organizations (HMO), six largest Preferred Provider Organizations (PPO) and over 200 commercial medical groups on quality, patient experience, and medical group costs. Health plans and medical groups can be searched either alphabetically or by county and their scores can be compared side-by-side. Consumers can also compare how health plans and medical groups performed when caring for patients with specific health conditions such as asthma, cancer, diabetes, and heart care.  The Report Cards also provide ratings on patient experience measures related to getting care easily, satisfaction with plan doctors and services, and communication between doctors and patients. Also, for the first time, HMOs and PPOs are combined into one Report Card. Consumers can not only sort and filter Health Plans alphabetically, and by rating, but can also directly compare HMOs alongside PPOs.

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