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AMA: Tying HCAHPS to Safety-net Payment Yields Unsatisfactory Results

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Assessments of hospital quality, including patient-experience surveys, that are tied to payment penalties should account for social-risk factors that can disproportionately affect the safety-net hospitals that serve America’s most vulnerable patient populations, says new policy adopted at the 2017 AMA Interim Meeting in Honolulu, writes AMA News.  It is one of several actions taken by the AMA House of Delegates (HOD), pursuant to a report from  the AMA Council on Medical Service. The council studied the impact Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys had on Medicare payments to hospitals serving vulnerable populations.

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