Press Ganey released its white paper, Performance Insights: Health Care Improvement Trends, with new analyses of five-year trends for the HCAPHS Overall Rating measure and year-over-year change on individual HCAHPS and Press Ganey patient experience survey items. The research shows consistent improvements in patients’ perceptions of their care experience, and offers insights into the specific types of improvement that are most likely to drive performance in patients’ global rating of their care. The report also includes the results of a key driver analysis designed to identify those patient experience survey items most strongly associated with patients’ perceptions of their experience, and a separate analysis examining the relationship between the top three drivers and year-over-year improvement in hospitals’ Overall Rating scores.
- Download 2017 White Paper Performance Insights: Health Care Improvement Trends. Press Ganey. July 2017
- Related press release: http://www.businesswire.com/news/home/20170725006264/en/Press-Ganey-White-Paper-Confirms-Quality-Health