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Research Finds Consumers Can Use Yelp Ratings to Find High-Quality Hospitals

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Crain’s New York Business writes hospitals in New York should start paying attention to Yelp, citing a new Manhattan Institute report findings that reviews can be a starting point for patients looking for high-quality facilities. The Manhattan Institute, a New York–based think tank, found that state hospitals with higher Yelp ratings were more likely to have lower rates of potentially preventable readmissions. The research echoes a previous study in Health Affairs that found a link between Yelp reviews and Medicare’s Hospital Consumer Assessment of Healthcare Providers and Systems scores.

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