Crain’s New York Business writes hospitals in New York should start paying attention to Yelp, citing a new Manhattan Institute report findings that reviews can be a starting point for patients looking for high-quality facilities. The Manhattan Institute, a New York–based think tank, found that state hospitals with higher Yelp ratings were more likely to have lower rates of potentially preventable readmissions. The research echoes a previous study in Health Affairs that found a link between Yelp reviews and Medicare’s Hospital Consumer Assessment of Healthcare Providers and Systems scores.
- Crain’s New York Business: Hospitals should start paying attention to Yelp. April 12, 2017
- Yelp Reviews Of Hospital Care Can Supplement And Inform Traditional Surveys Of The Patient Experience Of Care. Health Affairs. April 2016
- Yelp for Health: Using the Wisdom of Crowds to Find High-Quality Hospitals. Manhattan Institute. April 2017