Healthgrades Introduces CareChats to Enable Automated Patient-Provider Communication Between Visits

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Healthgrades has introduced Healthgrades CareChats^TM, a digital solution that allows patients and providers to communicate between visits. The new offering, created in partnership with Conversa, provides hospitals and providers the ability to engage and support patients using text and email messaging, in a cutting-edge chatbot conversational experience. CareChats^TM initiates conversations with enrolled patients about their condition management, provides encouragement and education, sets health goals and tracks progress. At launch, CareChats^TM are available for chronic condition management, pre and post-surgery, lifestyle health coaching and personal development. Year-long conversations were created by professional writers and reviewed by physicians to ensure a conversational tone and clinical relevance.