Healthgrades has announced recipients of the Healthgrades 2017 Outstanding Patient Experience Award and the Healthgrades 2017 Patient Safety Excellence Award.
Healthgrades 2017 Outstanding Patient Experience Award™
In 2017, 443 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15% of hospitals in the nation for patient experience. Healthgrades analyzed Patient Experience Surveys over an eight-year period to identify questions most closely associated with a top overall rating of 9 or 10 and a response of “Yes, I would recommend this hospital.” The response that had the highest correlation to both ratings was “nurses always communicate well.” Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2015 – March 2016 in order to identify hospital performance in this area.
Healthgrades 2017 Patient Safety Excellence Award™
In 2017, there were 460 hospitals across the nation that achieved the Healthgrades Patient Safety Excellence Award representing the top 10% of all hospitals evaluated for their superior performance in safeguarding patients from serious, potentially preventable complications during their hospital stays. Patient Safety Excellence Award recipients were determined by evaluating the occurrence of observed incidents and expected performance for 13 Patient Safety Indicators as defined by the Agency for Healthcare Research and Quality (AHRQ).