A recent study found that consumers have different views of health plan measures compared with employers, suggesting new types of measures are needed to enable consumers to make an informed health plan selection in the marketplaces. As the marketplaces prepare to report mandatory health plan quality information in the 2018 season, the authors sought to explore what consumers view as crucial when choosing a health plan. The authors write that consumers care most about measures indicating how well plans support long-term patient–physician relationships—many plan measures were seen to be intrusive in this relationship. Consumers’ distrust of health plans made them skeptical of many value-based purchasing measures preferred by employers, such as rewarding providers for high quality and do not like plans interfering with medical care.
Read more: What Performance Measures Do Consumers Find Useful When Selecting Marketplace Health Plans? AJMC