In a commentary for the Journal of the American Medical Association, Medicare officials write that common misperceptions persist regarding the role of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. Used properly, HCAHPS scores can be a valuable tool in the quest to improve patient experience and accounts for 30 percent of a hospital’s Total Performance Score (TPS) under the Hospital Value-Based Purchasing program. The report states while there is concern expressed that patient satisfaction is given too much weight relative to other measures, a CMS analysis indicates no single HCAHPS measure can throw off a hospital’s scores by itself.
Read more: Measurement of the Patient ExperienceClarifying Facts, Myths, and Approaches. JAMA.