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Study Finds Yelp Rates Patient Experience Better Than HCAHPS

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Fierce Healthcare writes the crowdsourcing site Yelp, in which customers rate the quality of restaurants, hotels and a wide range of other businesses, does a better job than the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in rating the quality of hospital stays, according to a new study.  The study, published in the April issue of Health Affairs, found that Yelp reviews went deeper into the patient experience than the HCAHPS survey, Reviews included assessments of comfort, billing issues and hospital costs, in part because family members posted reviews along with patients. Only discharged patients are queried in the HCAHPS survey.

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