A new study published in the Journal of Patient Experience found that better patient experiences was associated with favorable clinical outcomes. The study – Association Between Medicare Summary Star Ratings for Patient Experience and Clinical Outcomes in US Hospitals – tested the association between CMS patient experience star ratings and clinical outcomes. Researchers analyzed risk-adjusted data for over 3,000 US hospitals from CMS Hospital Compare. Findings from the study showed a higher number of stars for patient experience had a statistically significant association with lower rates of many in-hospital complications. Researchers concluded that better patient experience according to the CMS star ratings is associated with favorable clinical outcomes. These results support the inclusion of patient experience data in the framework of how hospitals are paid for service.
Read full study: Association Between Medicare Summary Star Ratings for Patient Experience and Clinical Outcomes in US Hospitals. Journal of Patient Experience