A study published in The American Journal of Managed Care (AJMC) found that patients with higher out-of-pocket visit costs, such as co-payments and deductibles, initiated provider contact by e-mail more often. Patients report that e-mailing changed their care-seeking behaviors and improved overall health. The Kaiser Permanente study sought to understand when patients use secure e-mail messaging with healthcare providers across several types of questions or concerns, associations between out-of-pocket costs for in-person visits and use of secure messaging, and to examine patient-reported impacts on care-seeking behavior and overall health. The findings showed that patients reported using e-mail broadly to initiate conversations with their providers, and patients with higher out-of-pocket costs for in-person visits were more likely to choose e-mail as a first contact method. Use of secure e-mails reduced patients’ use of other types of healthcare and resulted in improved overall health.
Study Finds Patients with Higher Out-of-Pocket Visit Costs Initiate Provider Contact by E-mail More Frequently
More from United StatesMore posts in United States »
- No Refresh of Quality Data for Hospitals, Nursing Homes on Medicare Care Compare Until July 2021, January 2022
- Study Links Hospital ICU Capacity to COVID-19 Mortality Rates
- CMS Delays Filing Deadline for Hospital Cost Reporting Requirements Because of COVID-19
- Beckers ASC Review on ASCs and Total Joint Replacements
- MoneyRates Releases Best States for Healthcare 2021 Ranking