American Consumer Satisfaction Index Report Finds Customers Less Satisfied with Healthcare

Fierce Healthcare writes of a new report from the American Consumer Satisfaction Index (ACSI) that finds overall patient satisfaction in the healthcare industry has dropped. The ACSI uses data culled from the more than 70,000 consumer interviews it conducts annually to score industries on a scale of 0 to 100. The healthcare sector overall scored a 75.1 in 2015, a 3.2 percent decrease from its 2014 score, which means patient satisfaction is at its “lowest level in nearly a decade,” according to the report. But while customer satisfaction may be down, demand for healthcare services is anything but. Preliminary figures suggest household healthcare spending rose nearly 6 percent in 2014, which would be the largest increase since the start of the recession, the report state.  Read more

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