NZDoctor.co.nz writes: A pilot survey of patients’ experiences in primary care in New Zealand has begun and is set to be rolled out nationally in July. As part of a new measure in the Integrated Performance and Incentive Framework, showing how patients rate their experience of care, the Ministry of Health and Health Quality and Safety Commission have developed a national survey tool to be run on a quarterly basis. Until now, New Zealand has had no consistent approach to measuring patient experience, though patient satisfaction is the focus of many existing tools. All PHOs and practices will be provided with the tool with no additional IT investment required by them to participate.
NZ Patient Experience Survey Set to Roll Out in July
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