Quality is a central component of any discussion around health care and one of the key dimensions and measurements of quality care is the patient experience. However, many healthcare organizations struggle to become ‘patient focused’ and fail to score well on patient satisfaction surveys. New research from Brigham and Women’s Hospital, published in the March edition of British Medical Journal Quality and Safety, offers a potential explanation — insufficient support from hospital management to improve the patient experience by engaging physicians and nurses in the process.
Read full study: The patient satisfaction chasm: the gap between hospital management and frontline clinicians, BMJ Qual Saf 2013;22:242-250 doi:10.1136/bmjqs-2012-001045