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AMGA and Press Ganey Launch Healthcare Industry's First Patient Experience Improvement Tool for Accountable Care Organizations

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The American Medical Group Association (AMGA) andPress Ganey Associates, Inc. launched the healthcare industry’s first survey designed to help accountable care organizations (ACOs) and high-performing health systems identify opportunities for improving both efficiency and quality. The tool, called the AMGA-Press Ganey Coordinated Care Solution, assesses a patient’s entire episode of care and enables better management of population health to create positive patient outcomes and maximize shared savings.

The Coordinated Care Solution was built to fill critical information gaps identified by members of the AMGA ACO Collaborative and provides in-depth analysis unmatched by event-based surveys. Those concepts not captured by event-based surveying include effective use of care team members, provider engagement, and the patient’s assessment of their own level of engagement, loyalty, and compliance.

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