According to research published Feb. 13 by the Archives of Internal Medicine, the Website (NHS Choices website) created by the British National Health Service (NHS) that allows patients to rate care using metrics meaningful to providers has produced promising results, writes CMIO. The NHS unveiled the website in 2008, which allows patients to rate experiences with healthcare providers across several dimensions of quality using rating scales and commentary. Research was based on ratings posted from Jan 1, 2009 through Dec 31, 2010 and compared them to clinical outcomes at 146 of the hospitals rated. The results suggest that discretionary patient ratings, obtained through a website, may be a more useful tool than previously considered for both patients and healthcare workers.
Report finds positive web-based ratings associated with higher quality care
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