Press Ganey's 2011 Pulse Report shows higher performing hospitals earn more profits

Hospitals with high performance scores in patient care are more profitable, according to the 2011 Pulse Report from Press Ganey. Analyzing public data on hospital profitability and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores, the report found that the top 25% of U.S. hospitals with the highest scores on the HCAHPS question about performance were, on average, the most profitable and had the highest clinical scores. Taken together, the data suggest that excellence in patient experiences, clinical outcomes and financial profitability often occur together.  Within the hospital setting, the report analyzes clinical performance, inpatient satisfaction, outpatient satisfaction and satisfaction with the emergency department. It also analyzes levels of satisfaction and engagement among hospital employees and physicians and offers ideas and examples for improvement in these areas.

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