AHA News writes: Hospital patient satisfaction reached a new peak last year, according a new report from Press Ganey Associates. In October 2008, the company reported an unprecedented 1.5% jump in overall inpatient satisfaction and a 2% increase in the likelihood patients would recommend their hospital to family and friends. According to the company’s inpatient survey, patient satisfaction has steadily increased since 2003.
Report finds inpatient satisfaction continues to rise
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